Legal
Refund Policy
Our reclean guarantee, cancellation windows, and how to request a refund.
Last updated: August 21, 2026
We want you satisfied with every visit. This policy explains how cancellations, reclean requests and refunds work at BrightHome Cleaning Services LLC.
Our reclean guarantee
If something was missed or not cleaned to standard, contact us within 24 hours of the visit with details of the areas concerned. We will return to reclean those areas at no additional charge, at a mutually agreed time, usually within [NUMBER] business days.
The reclean covers the same scope you originally booked. It does not cover areas excluded from your service, work outside the agreed scope, or new mess created after our team left.
Refunds
- A reclean is our standard remedy. Where a reclean is not practical, or where you decline one and the concern is upheld, we may issue a partial or full refund at our discretion.
- Refunds are made to the original payment method and typically take [NUMBER] business days to appear.
- Requests made more than 24 hours after a visit may not be eligible, because we cannot verify the condition of the home after that point.
- We cannot refund a completed service on the basis of a change of mind.
Cancellations and rescheduling
- More than [24/48] hours' notice: cancel or reschedule at no charge.
- Less than [24/48] hours' notice: a cancellation fee of [$AMOUNT or PERCENTAGE] may apply, because the slot cannot usually be refilled.
- Lockout: if our team cannot access the property at the scheduled time and waits [NUMBER] minutes without contact, the visit is treated as a late cancellation and the fee applies.
- Recurring plans can be paused or cancelled with [NUMBER] days' notice. There are no long-term contracts.
Deposits
Where a deposit is taken for deep cleaning or move in/out jobs, it is applied to the final invoice. Deposits are refundable if you cancel with more than [24/48] hours' notice and non-refundable after that point.
If we cancel
If we cancel a visit for any reason, including weather, staffing or safety, you will not be charged, and any deposit or prepayment is refunded in full or applied to a rescheduled visit, whichever you prefer.
Damage and breakages
Our team is insured. If we damage something in your home, tell us within 24 hours with photographs. We will repair, replace or reimburse the item, subject to our insurance terms. This is handled separately from refunds for service quality.
How to make a request
Call (832) 263-0599 or email info@brighthomecleanings.com with your name, service address, date of the visit, and a description or photographs of the concern.